Purchasing FAQ
What Are Your Hours of Operation?
Eco Pet Solutions, Inc. corporate office is open Monday to Friday, from 9am to 5pm Eastern Standard Time.
Our online store is available 24 hours per day, 7 days per week.
What Payment Forms Do You Accept?
We accept Visa, MasterCard, American Express, PayPal, Money Orders, and Cashiers Checks as payment.
What Currency Are Your Prices In?
All prices listed on Potty Park™ are in U.S. dollars unless otherwise stated.
How Long Do Back Orders Typically Take To Ship?
Back orders usually ship within 2 to 4 weeks. If your order is not in stock you will be notified of its back order status.
North American Shipping & Handling Rates: (*Standard* Delivered within 5-10 business days)
$19.99 – Small Potty Park™
$29.99 – Large Potty Park™
$14.99 – Small Potty Park™ Dog Grass
$19.99 – Large Potty Park™ Dog Grass
* Additional charges apply to Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands.
Standard International Shipping & Handling Rates:
(China, Denmark, England, France, Germany, Italy, Japan, Netherlands, Spain, and Sweden) (*Standard* Delivered within 3-6 Weeks)
$90 – Small Potty Park™
$120 – large Potty Park™
$40 - Small Potty Park™ Dog Grass
$50 – large Potty Park™ Dog Grass
Express International Shipping & Handling Rates:
(China, Denmark, England, France, Germany, Italy, Japan, Netherlands, Spain, and Sweden) (Delivered within 5-15 business days)
$150 – Small Potty Park™
$180 – large Potty Park™
$70 - Small Potty Park™ Dog Grass
$90 - large Potty Park™ Dog Grass
Do You Charge Taxes?
Eco Pet Solutions, Inc. only charges applicable taxes within Canada.
When Are Orders Processed & Delivered?
Orders are prepared for shipping Monday to Friday within 48 hours of payment clearance. Credit card payments usually clear within 24 to 48 hours, other payment forms may require 3-10 days. Please allow 10 to 15 business days for shipping within North America.
Potty Park’sTM anti-microbial protection makes it the easiest to clean on the market. When microbes come into contact with the Potty ParkTM surface, the anti-microbial technology penetrates the cell wall of the micro-organism and disrupts cell functions, making the micro-organism unable to function, grow or reproduce.
Potty ParkTM comes with a 30-day 100% satisfaction guarantee! If you and your dog are not 100% satisfied with your Potty ParkTM, simply return it in its original packaging for a full refund*
Potty ParkTM units feature a 5 year no odor guarantee! Should an odor occur with your Potty ParkTM, Eco Pet Solutions will replace the defective item*.